Firebrand Technologies is a software and technology service company for the book publishing industry. Firebrands wear many hats, are not afraid to roll up their sleeves and get their hands dirty, and embrace the never-ending technical challenges in the book industry with enthusiasm and a sense of mission.
Unfortunately, we do not offer relocation benefits, or sponsor visas. US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply, but we are unable to sponsor H1b candidates at this time.
Please, no agency responses; they will be summarily deleted.
Our eBook development team works hard to craft beautiful eBooks, and our clients expect high quality. Your job will be to check our files and catch quality issues before they reach the client. This requires an eye for detail and a desire to see only the best eBook files sent to our clients. The work includes:
In addition to QA responsibilities, you will provide amazing customer service to our clients by handling their revision requests and answering their questions (by phone, email, etc.) about their completed eBook files. This requires a solid knowledge of eBook reading systems’ capabilities and limitations, as well as the ability to communicate these to clients. Technical proficiency will be imperative for this part of your job, which can take as much as 50% of your day.
Required: High school graduate or equivalent.
Required: Proven ability to manage project timelines and assets, with at least 6 months experience. Must be familiar with common business practices and able to communicate effectively and professionally both verbally and in written form.
Preferred: Four years business experience including advanced independent responsibilities. Familiarity with the eBook industry in general. Outstanding service mentality.
Required: Must pass pre-employment skills test. Must be proficient with Windows computer systems, FTP clients, Microsoft Office, and technology in general.
Preferred: We appreciate passion for eBooks and publishing in general. If you are a self-motivated ninja rockstar that kills any would-be problem that comes your way, we have a katana and a desk for you.
We prefer to hire team members to work in our office in Austin, Texas. However, we are open to the possibility of remote work for the right individual.
SALARY: $30,000 per year, plus benefits
This is a FULL TIME position, 9-5 CT, M-F.
Interested? Send your resume, a cover letter, and the reason we should consider you above every other applicant to firstname.lastname@example.org.